All services can be booked through our Bangkok office or directly with the Asian Trails office in the destination. For itineraries including more destinations we recommend to contact our head office in Bangkok to be in charge and coordinate all country portions.
Confirmations within allotments are acknowledged by return. Services and bookings without allotment will be handled on a request and confirm basis, subject to availability, with reservation status changes communicated immediately. Acknowledgements and confirmations will be sent to you by e-mail within 24 hours, whenever possible.
In the event we are unable to confirm your request, we will provide an alternative, wherever possible, for your consideration and acceptance.
All rates are quoted nett (inclusive of applicable taxes), non-commissionable to Travel Agents in US$ Dollars at current rates of exchange, unless otherwise stated. Should any surcharges be imposed and applied within the contract period, our rates are also subject to change. Invoices will show VAT separately; invoiced amount plus VAT will be equal to nett rates listed herein.
In some cases, the local currency and/or the rate is quoted in accordance with the hotel policy rate. Asian Trails does not guarantee currency conversion rates or any quotation where currency conversion is included. Asian Trails reserves the right to adjust rates in case of fluctuations in exchange rates.
Please note that most hotels include compulsory special gala dinners on Christmas Day, New Year's Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, regardless of whether the client wants the dinner or not and will be invoiced by Asian Trails. It is not possible for customers to pay for these meals on the spot.
Children between 2 and 12 years old (children who have not reached the age of 12 during travel) are granted a 30% discount on transfers, excursions and package tours provided that they share the room with adults and do not require an extra-bed. A maximum of two children per party is granted for such discounts. Children requiring their own rooms are charged as adults, but will be granted a 50% discount on applicable airfares.
Full prepayment by bank transfer is required before commencement of services, with all bank transfers charges/fees to be paid by clients. Failure to do so may result in the cancellation of the reservation(s) by Asian Trails.
Payment by VISA or Master Card credit cards is accepted.
For cancellations of confirmed arrangements, a cancellation fee will be is charged according to the charges incurred.
For cancellations of hotel bookings, please refer to our hotel cancellation conditions as specified on our hotel rates sheet.
Complaints And Irregularities
Asian Trails considers complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during the customer's stay, to one of our representatives. It is the aim of the company to solve any irregularity on the spot. The company reserves the right to refuse to take action on perceived irregularities submitted to the company 14 days after the customer returns back home.
During the term of this agreement, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labour disturbances, acts of war, or civil disturbances, or other equivalent or comparable events.
The client agrees to indemnify and to save Asian Trails from harm and against all damage or injury (including death) to property or person(s) resulting from intentional or negligent acts or omissions from their respective officers, employees, agents, contractor or subcontractor in connection with the performance of this agreement.
This agreement is governed by and construed in accordance with the laws of Thailand (and/or applicable in relation to the country it is legally represented) for the time being in force and the parties agree to submit any dispute arising between the parties under this agreement to arbitration in accordance with the Arbitration Rules of the respectable Arbitration Institute, Office of the Judiciary applicable at the time of submission of the dispute to arbitration and the conduct of the arbitration thereof shall be under the auspices of the specific Arbitration Institute accordingly.
Asian Trails acts as intermediary between the concerned airlines, hotels, all transport operators and local tourist offices providing the services. Asian Trails is therefore not responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the touring programs. Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the tourists. Programs and prices, services and conditions are based on those valid at the time of printing and are therefore subject to change without advance notice before or during the tour. Acknowledgement and confirmation of the above-mentioned conditions is active, once clients participate in one of the provided services via Asian Trails. The itinerary of the excursion, package and/or tour cannot be altered or changed without prior permission from Asian Trails. We cannot be held liable if you amend the excursion and its content in your brochures or give wrong descriptions to clients that are travelling.